1. Refund Eligibility
a. Hosting Services: Refunds for hosting services will be considered within 7 days from the date of purchase. After this period, no refunds will be issued.
b. Domain Registrations: Domain registration fees are non-refundable once the registration process is complete. Please review your domain selection carefully before finalizing your purchase.
2. Eligibility Criteria
To be eligible for a refund:
a. Hosting Services: You must request a refund within the specified refund period, and your account must be in good standing with no violations of our Terms of Service.
b. Domain Registrations: Refunds for domain registrations will only be considered in the event of a technical error on our part during the registration process.
3. Non-Refundable Items
a. Additional Services: Fees for additional services, including but not limited to SSL certificates, dedicated IP addresses, and professional services, are non-refundable.
b. Renewals: Fees for renewal of hosting services and domain registrations are non-refundable.
4. Refund Procedure
a. Request Process: To request a refund, please contact our support team at support@nbnhost.co.za with your purchase details and the reason for the refund request.
b. Refund Decision: Refund requests will be evaluated on a case-by-case basis. We reserve the right to deny refunds if the eligibility criteria are not met.
5. Processing Time
a. Hosting Services: Refunds for hosting services, if approved, will be processed within 15 days of the approval.
b. Domain Registrations: Refunds for domain registrations, if approved, will be processed within 90 days of the approval.
6. Payment Method
Refunds will be issued to the original payment method used for the purchase.
7. Changes to Refund Policy
NBN HOST reserves the right to modify or update this Refund Policy at any time. Customers will be notified of any significant changes via email or through our website.
8. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at support@nbnhost.co.za